Shipping policy

Below is the average delivery time for all our packages:

  • After an order is placed, we need 1 - 3 working days to process the order. During the week, this takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.
  • Once your order is processed, it is shipped and the average delivery time is 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an order The ordering process at Jivvon is as simple as possible. First, go to the product page and add the product you want to your shopping cart. To do this, click on the black ‘Add to basket’ button. It is important to check that you have selected the right variants. If everything is OK, click the ‘Proceed to checkout’ button. On the information page, enter the correct address details. Make sure all the information is correct. Once this information is entered correctly, you can click the ‘Proceed to Shipping’ button. On the ‘Shipping’ page, you will have the opportunity to check the address information you have entered. It also indicates that each shipment is completely free of charge. As a token of appreciation for our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the ‘Proceed to payment’ button. Under payment options, you have a choice of payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always count on a secure payment environment.

  • Klarna
  • Creditcard (AMEX, Mastercard, Maestro, Visa)
  • Paypal-account
  • EPS
  • Direct

Once you have selected the correct payment method, you need to click the ‘Complete Order’ button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you encounter problems with your order, you can always contact us.

Shipping costs We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping your order Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as soon as possible. To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world. Please note: Like many other online shops, we are very busy and delays may occur due to the corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

To ensure your order is dispatched today, please contact us via e-mail. Our service team will be happy to advise you on the right solution.